Returns & Exchanges.

Returns or Faulty Stock

We offer a "FIT GUARANTEE" on all Custom or Made to Measure garments. If the products need adjustments due to our tailors wrong measurements we will reimburse customers for any further alteration work need on the garment

How to get reimbursed

1) Customer has to send us pictures of problem or error on the garment in 7 days of receiving the product.

2) We assess the cause of the problem or error and ask the customer to get alterations done by a qualified alteration shop only if the fault lies on Red Cypress Clothing manufacturing team.

3) Customer sends us a receipt and invoice of the alterations or repairs done on the garment.

4) Red Cypress Clothing transfers or deposits money into the customers account in 7 working days.

Returns for "OFF THE RACK" stock
Our policy lasts 14 days after receiving stock. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it with its original tags. It must also be in the original packaging.

Several types of goods are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

1)Any item not in its original condition, is damaged or missing arts for reasons not due to our error
2)Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

Online/Store Returns

26 Freda St
Gold Coast
Post Code: 4217

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to:

Online/Store Returns

26 Freda St
Gold Coast
Post Code: 4217

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.